Title:

AI in Claims Processing: Balancing Innovation with Human Insight and Ethical Standards

Session Description:

In today's insurance landscape, the role of Transactional Process Agents (TPAs) or your internal Claims department is pivotal as they manage claims, oversee fraud prevention, and facilitate customer communication. In this session, we will explore the potential of AI to facilitate the claims process in combination with human oversight. We'll discuss the importance of adhering to emerging AI regulations and ethical practices, including transparency with customers about AI involvement and the significance of maintaining data quality. We will discuss:

- State of AI and Regulations: Understand the current AI technology landscape and the regulations influencing its adoption in the insurance sector.
- AI Applications in Claims: Discover the various uses of AI in the claims process, while considering the necessary regulations.
- Operational Excellence with AI: Learn how AI solutions can integrate seamlessly into existing processes, ensuring ethics and compliance.
- Experience the future: See a virtual Agent concept in action, powered by our AI claims solution.

Speakers:
- Ingo Weinem, Vice President, Global Co-Head Insurance, EPAM

Title:

GenAI is a transformational game changer and offers significant benefits - Are Swiss Insurers ready for it?

Session Description:

- GenAI is around for 2 years and has demonstrated significant benefits in a variety of industries
- Activities around GenAI at Swiss insurers have always been high; however, we currently fail to see true transformational applications in the Swiss insurance market
- In this session we want to discuss the benefits we have seen elsewhere – Insurance industry globally and other industries – and what it would take to implement them at Swiss insurers

Speakers:
- Florian Schaudel, Leiter Data und AI consulting in der DACH Region, Accenture AG
- Stefan Schlegel, Insurance Schweiz, Accenture AG
- Michel Ott, Insurance Schweiz, Accenture AG

Title:

Forget ChatGPT - Multi-Agent AI Systems for Insurers

Session Description:

In today’s dynamic insurance landscape, characterized by changing customer expectations, vast amounts of data, and fragmented IT landscapes, staying ahead of the curve requires embracing innovative solutions.Discover the groundbreaking innovation of Agentic AI.This cutting-edge technology empowers insurers to tackle complexity and generate value for their customers. Explore how Agentic AI can revolutionize processes, enhance decision-making, and boost efficiency through its transformative multi-agent systems, fundamentally reshaping the industry.You will gain valuable insights into the business benefits of Agentic AI and discover how to scale AI solutions.. The interactive session will feature a live discussion, a Multi-Agent AI systems demonstration, and the opportunity to ask questions. The session will be conducted in English.


Speakers:
- Patrick Broer, Leiter Versicherungen Schweiz, IBM Consulting
- James Evans, Geschäftsführender Berater Versicherungen, IBM Consulting
- Daniel S. Ehmann, Technischer Leiter Generative KI, IBM Consulting

Title:

Running the Swiss Insurance Business by evolving from step-by-step processes to emotional and intelligent conversations - fantasy or reality?

Session Description (will be held in English):

Insurance companies have been renowned for offering a mitigated customer or agent experience due to cumbersome workflows and processes inherent to the complexity of risk assessment and data requirements.With the rise of generative AI and its intelligent agents, the promise is not only to offload repetitive and low value tasks from users but to execute complex processes which require empathy and are usually fully assigned to human beings.Swiss Insurers have been adapting to and leveraging technology successfully for years, while keeping their workforce tightly engaged. Will this transformation pave the way to free Insurance companies’ human agents to tackle higher value issues?Focusing on Swiss Insurances most important asset, their customers, we will delve into a completely new way of using autonomous Service agents’ speed and accuracy in handling customer inquiries across all channels. This will be accompanied by a short demonstration on how you can build a Autonomous Service Agent in mere minutes.

Speakers:
- Frédéric Valluet, Head of Insurance EMEA & Product Director
- Thomas Schaer, Senior Strategic Account Executive, Insurance, Salesforce