InsuranceCom CE

Senior Executive Conference

September 24/25, 2025

GDI Gottlieb Duttweiler Institute Ruschlikon/Zurich

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Premium Partner

The "InsuranceCom CE" Senior Executive Conference is the leading independent platform for decision makers of the insurance industry in Switzerland, Germany, Austria and Liechtenstein. The high-caliber community is composed of an exclusive circle of personally invited members of executive management, boards of directors and supervisory boards of the insurance industry, as well as top managers of relevant business partners. The focus is on informal dialogues between the executives and peers. The private conference is media-free. The University of St. Gallen (HSG) is actively involved as an expertise partner. The conference will be held bilingually in German and English with simultaneous translation.

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InsuranceCom CE-Zurich 2024

Leaders’ Insights: Acceleration Strategies for Profitable Growth

General uncertainty across markets, driven by factors such as inflation, fear of recession, geopolitical tensions and climate change, continues to impact the insurance market. In 2024-2026, insurers will focus on «back to the core» and bottom-line profitability and improving customer retention and adapting to the digital age. Operational resilience and organizational agility are also top priorities to enable insurers to be flexible and responsive to market fluctuations.

Zurich Insurance, one of the world's largest insurers, has ambitious goals: even more customer focus, growing margins and a return on equity of 20 per cent. How is this possible?

Looking forward, traditional growth paths will be harder, margins will continue to be pressured, and disruption will continue. Insurance leaders need to pull both "Traditional" and "Next Gen" levers at the same time to achieve significant, sustainable cost reductions alongside growth.

In the session 'New Paradigm in Customer Relationships 'Addressing the Intermediation Challenge', we will examine the following questions from various insurance sectors: How is 'direct-to-customer' behaviors towards customers changing and where are embedded insurance models the future? Is the omni-channel approach still appropriate?

We also use the example of the automotive industry to show its disruptive shifts and their relevance to the insurance industry. What is meant by "The car talks to the insurance company"?

Insurers and reinsurers have been using data analytics extensively, for actuarial purposes, improving risk selection for underwriting purposes or intelligent triaging of work. We want to highlight experiences in the GenAI journey, illustrated with practical examples of embedding GenAI in insurance.

And let Bart De Langhe inspire you with his new bestseller 'Leveraging Human Intelligence to Unlock the Power of Data'.

The Insurance Conference 2024 will once again address and discuss fundamental questions at the highest level. The participants are senior executives who have been personally invited.

InsuranceCom CE-Central Europe – the platform where Senior decision-makers of the Swiss and Central Europe Insurance industry meet and exchange their experiences.